SBSTech sends customer surveys to faculty and staff who have submitted service requests through TicketDog. The goal of these surveys is to gain insight into how our customers feel about our services, our staff members, and our response time.
SBSTech management reviews your feedback on a daily basis to ensure the quality of our services, to evaluate our performance, and to seek your input for further improvement.
In the academic year 2019, of the 5892 completed tickets, we received 1286 survey responses from 429 faculty and staff across the College. We encourage everyone to continue providing feedback. Your responses are invaluable and have allowed us to provide a consistent and quality experience with SBSTech.
The following are a few comments from our faculty and staff.
Brian Shaw has always been so very professional, helpful and calm, even when faced with what could be seen as computer crisis moments! Thank you, Brian. Submitted 11-08-2019
Ashwini is a superstar! I love working with such a collaborative, thoughtful, and insightful member of Tech. Submitted 10-03-2019
Very helpful and fast! Submitted 01-14-2019
Short of making your own technological breakthroughs to make my life less complicated, the SBSTech staff is doing a stellar job. Submitted 01-05-2019
Thank you for the awesome work you do, Fletch!! Submitted 01-14-2019
Kevin went the extra mile to follow up with me and to find a solution beyond that which I had initially thought I needed. As more issues popped up, he didn't mind tackling all of them, rather than saying that is the best we can do for now. I appreciated his persistence. Submitted 07-08-2019
Just like with the previous ticket, impeccable speed and efficiency Submitted 07-15-2019
Dave was so helpful getting this tablet in a quick turnaround. I appreciate his help! Submitted 07-25-2019
Dominic is really good, he knows what he is doing, he is very personable. Congrats, whoever is doing the hiring, is doing a great job!! Submitted 07-26-2019
Brian Shaw has been very supportive on many occasions. I had a computer emergency early in the summer (2019), and he was generous with his time and showed deep concern about me being able to get my work done in a timely manner. He fixed the issues, and I was able to get back to work ASAP! Submitted 08-09-2019
SBS Tech staff are quick and effective at responding to problems, and also proactive in helping to anticipate concerns. Submitted 09-22-2019
Deb is always so patient and helpful - couldn't manage without her !! Submitted 10-01-2019
It's always great working with the SBSTechs! Submitted 10-10-2019
Dominic is excellent! All of us at CMES are so happy to have him assisting us on the computer refresh. Submitted 11-02-2019