SBSTech sends customer surveys to faculty and staff who have submitted service requests through TicketDog. The goal of these surveys is to gain insight into how our customers feel about our services, our staff members, and our response time.
SBSTech management reviews your feedback on a daily basis to ensure the quality of our services, to evaluate our performance, and to seek your input for further improvement.
In the academic year 2020, of the 3337 completed tickets, we received 927 survey responses from 429 faculty and staff across the College. We encourage everyone to continue providing feedback. Your responses are invaluable and have allowed us to provide a consistent and quality experience with SBSTech.
The following are a few comments from our faculty and staff.
As always David was great. Very quick to respond and fix the issue at hand. Submitted 03-19-2020
Gerald was so great. He answered all of my questions and solved all of my problems. Very professional and friendly. The long computer updates flew by. He took care of everything when I had to run to class. Submitted 02-13-2020
Wade is awesome. He always responds right away and is helpful and patient. Submitted 02-24-2020
Deb is the best! She was goes above and beyond to help. Submitted 03-15-2020
As always, I was helped immediately and with great skill! I really appreciate your team! Submitted 03-18-2020
David is always helpful, knowledgeable, and courteous Submitted 03-18-2020
Dominic is wonderful to work with! Submitted 03-18-2020