SBSTech (SBS Technical Services) provides innovative, reliable, and accessible information technology services to faculty, staff, and students in the College of Social & Behavioral Sciences to help the College and its constituents achieve their goals as a learning and research community. The services that SBSTech offers include desktop support, research and instructional computing support, data management and server administration, web and multi-media production, application development, and IT purchasing support.
SBSTech got its start in the mid 1990s by offering IT support to the Deans’ Office and a few other units among the College. In 2006, SBSTech transformed into a centralized IT support unit and began serving all of the units in the College. We now manage IT services across 14 buildings and many offsite locations including UADowntown, the Tankersley House and other college properties. In 2016, SBSTech offered its IT services to VP office, Business Affair and Human Resources as an effort to collaborate and share resources.
SBSTech currently employs 22 staff members, 1 student worker, and 6 lab monitors.
Our team of skilled and knowledgeable individuals boasts a wide array of technical expertise and experience. In support of the College’s goals as a learning community, we strive to stay up to date with the latest technologies available and encourage continued learning opportunities such as pursuing advanced degrees and certifications. We are proud to note that 7 of our staff have received their master’s degree, 9 have received their bachelor’s degree, and our members hold 12 certifications in programs such as A+, Network+, Security+, Project+, Java, Database Design, and SQL.
SBSTech appreciates the value of knowledge sharing and also encourages attendance of training programs/conferences to promote opportunities for shared learning, collaboration and networking with other IT professionals. Our members have attended Microsoft Ignite, Educause, HDI, ESRI, PHP, DrupalCon, MacAdmin, JAMF and SANS Cyber Security. We are then able to bring this knowledge back to the College of SBS to share with our fellow team members and further improve our services.
Our mission is to help the College achieve its goal of academic innovation in teaching, learning, and research by providing reliable, timely and strategic IT solutions for all faculty and staff.
In pursuit of this mission, SBS Tech's goals are to:
Provide responsive, cost effective and quality information technology services that meet the needs of the SBS community.
Support the use and development of information technology to enable the College to continue pioneering its research on people and its dedication to informing the public of their discoveries.
Deliver high-quality and customer-focused IT services that meet diverse needs through consistent, collaborative and efficient practices and progressive IT staff development.
Ensure that the values and foundational principles of SBS Tech support a healthy community of diverse and supportive staff.
SHARING Share knowledge and skills with customers
COURTESY Treat every customer like a VIP
OWNERSHIP Take ownership of the work supporting customers
RESPONSIVENESS Respond to customers' requests promptly
EDUCATION Learn customers' computing needs and habits
SBSTech has twice been the recipient of the SBS Staff Excellence Team Award.